Privacy Policy

Last Updated: October 5, 2025

1. Introduction

Neat Coffee ("we," "us," "our") operates the NEAT Sunset Beach crowdfunding campaign. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address
Payment Information: Processed by Stripe (we do not store full credit card numbers)
Shipping Information: Address for physical goods delivery
Communication: Messages sent through the platform

2.2 Information Automatically Collected

Usage Data: Pages visited, time spent, actions taken
Device Information: Browser type, operating system, IP address
Analytics Data: Collected via Google Analytics, Plausible, and Hotjar

2.3 Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences
Analyze site usage
Improve user experience

You can control cookies through your browser settings.

3. How We Use Your Information

We use collected information to:

Process your purchases and memberships
Deliver products and services
Send campaign updates and communications
Analyze and improve the Campaign
Comply with legal obligations
Prevent fraud and ensure security

4. Third-Party Services

4.1 Payment Processing

Stripe: Handles all payment transactions. Stripe is PCI-DSS and SOC 2 compliant. See Stripe's privacy policy: https://stripe.com/privacy

4.2 Database and Authentication

Supabase: Manages user accounts and database. Supabase is SOC 2 compliant. See Supabase's privacy policy: https://supabase.com/privacy

4.3 Analytics Tools

Google Analytics: Website traffic analysis
Plausible: Privacy-focused analytics
Hotjar: User behavior tracking (heatmaps, recordings)

These services may collect data according to their own privacy policies.

We do NOT sell your personal data.

We may share information with:

Service providers (Stripe, Supabase, analytics platforms)
Legal authorities if required by law
Business successors in case of merger or acquisition

6. Data Security

We implement reasonable security measures including:

Encrypted data transmission (SSL/TLS)
SOC 2 compliant service providers
Secure authentication via Supabase
Regular security reviews

However, no method of transmission is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Email Communications

You can opt out of marketing emails by:

Clicking "unsubscribe" in any email
Contacting us directly at ally@neatcoffee.com

Note: You cannot opt out of transactional emails (purchase confirmations, membership updates).

7.2 Access and Correction

You have the right to:

Access your personal data
Request corrections to inaccurate data
Request deletion of your data (subject to legal requirements)

7.3 California Privacy Rights

If you are a California resident, you have additional rights under CCPA:

Right to know what data we collect
Right to request deletion
Right to opt out of data sales (we don't sell data)

8. Data Retention

We retain your information:

Account data: Duration of campaign + 3 years for tax/legal purposes
Purchase records: 7 years for tax compliance
Marketing data: Until you unsubscribe
Analytics data: Per third-party service retention policies

9. Children's Privacy

This Campaign is not directed to individuals under 18. We do not knowingly collect data from minors.

10. International Users

This Campaign operates in the United States. By participating, you consent to data transfer and processing in the US.

11. Changes to Privacy Policy

We may update this policy periodically. Continued use after changes constitutes acceptance.

12. Contact Us

Privacy questions or requests: Email: ally@neatcoffee.com